Privacy policy

Last Updated: September 12, 2026

NEEDSY (“NEEDSY”, “we”, “us”, or “our”) operates this website and online store, including all related information, content, features, products, services, and tools (collectively, the “Services”).

Our website is powered by Shopify, which provides the technology that enables us to operate our online store and provide our Services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, browse our products, create an account, place an order, make a purchase, communicate with us, or otherwise use our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When you use our Services, we may collect personal information that identifies you or can reasonably be associated with you.

Depending on how you interact with NEEDSY, we may collect the following information:

Contact and Order Information

This may include:

Full name
Billing address
Shipping address
Email address
Phone number
Delivery information
Order details
Products purchased, returned, exchanged, or cancelled
Transaction-related information

Account Information

If you create an account with us, we may collect:

Name
Email address
Login information
Account preferences
Wishlist or saved items
Other information associated with your account

Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method used, information may include:

Payment method
Transaction details
Payment confirmation
Relevant payment or financial information

NEEDSY does not intentionally store complete payment card details on its own systems where payment processing is handled by third-party payment providers.

Communications

When you contact us, we may collect information contained in your communication, including your name, email address, phone number, order details, and the contents of your message.

Device and Usage Information

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Network information
Pages visited
Products viewed
Search activity
Referring website
Date and time of visits
Interaction with our website

We may collect this information using cookies and similar technologies.

2. How We Collect Your Information

We may collect personal information from the following sources:

Directly From You

We collect information when you:

Create an account
Place an order
Enter information during checkout
Subscribe to communications
Contact customer support
Submit a form
Participate in promotions or other activities
Leave a product review or otherwise communicate with us

Automatically Through Our Website

Certain information may be collected automatically when you browse or interact with our website through cookies, pixels, analytics tools, and similar technologies.

From Service Providers

We may receive information from service providers that help us operate our website, process payments, provide analytics, manage customer support, fulfill orders, or deliver products.

From Other Third Parties

We may receive information from other third parties where permitted by applicable law and where necessary to provide or improve our Services.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

To Process and Fulfill Orders

We use your information to:

Process purchases and payments
Confirm and manage orders
Pack and ship products
Provide delivery updates
Process returns, refunds, and exchanges
Provide customer support
Maintain records of transactions

To Provide and Improve Our Services

We may use information to:

Operate and maintain our website
Improve our products and Services
Understand how customers use our website
Personalize your shopping experience
Remember your preferences
Recommend products that may be relevant to you
Improve website functionality and performance

To Communicate with You

We may use your contact information to:

Respond to enquiries
Provide customer support
Send order confirmations
Send shipping and delivery updates
Contact you regarding returns, refunds, or other transactions
Communicate important information relating to your account or purchases

Marketing and Promotional Communications

Where permitted by applicable law, we may send promotional communications about NEEDSY products, offers, launches, or other updates.

You may opt out of promotional email communications by using the unsubscribe option included in the relevant communication.

Even if you opt out of promotional communications, we may continue to send essential transactional or service-related communications, such as order confirmations and delivery updates.

Security and Fraud Prevention

We may use information to:

Protect our website and customers
Detect and prevent fraudulent transactions
Investigate suspicious or unauthorized activity
Maintain the security of our Services
Protect our rights and property

Legal and Regulatory Requirements

We may use or disclose personal information where reasonably necessary to:

Comply with applicable laws and regulations
Respond to lawful requests from government authorities
Establish, exercise, or defend legal claims
Enforce our terms, policies, or agreements
Protect the rights, safety, and property of NEEDSY, our customers, or others

4. How We Share Your Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide our Services.

These may include:

Shopify

Our online store is hosted and powered by Shopify. Shopify may process information relating to your use of our website and transactions in accordance with its own privacy policies.

Payment Service Providers

Payment information may be processed by third-party payment providers to securely process your transactions.

Shipping and Delivery Partners

We may share information such as your name, phone number, shipping address, and order details with logistics and delivery partners so that your order can be delivered to you.

Technology and Service Providers

We may share information with service providers that assist us with:

Website hosting and technology
Analytics
Customer support
Order fulfillment
Shipping
Cloud storage
Website security
Marketing and communications

These service providers are expected to process information only as necessary to provide services to us or as otherwise permitted by applicable law.

Marketing and Advertising Partners

Where applicable and permitted by law, we may work with marketing and advertising service providers to help us understand customer activity, measure campaigns, and promote our products.

Legal or Business Transactions

We may disclose information where necessary in connection with:

Legal proceedings
Regulatory requirements
Investigations
Business transfers
Mergers
Acquisitions
Sale of business assets
Bankruptcy or similar business events

We may also disclose information where you have specifically requested or consented to such disclosure.

5. Shopify

NEEDSY uses Shopify to operate its online store.

Information submitted through our website may be processed by Shopify and other service providers involved in providing the Services.

Shopify may process information relating to your interactions with our store in accordance with Shopify's own privacy practices.

For more information about how Shopify handles personal information, please review Shopify's privacy policy.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and provide certain website functionality.

Cookies may be used to:

Keep items in your shopping cart
Remember preferences
Maintain account sessions
Understand website traffic
Analyze website performance
Improve our Services
Provide relevant marketing or advertising where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Third-Party Websites and Links

Our website may contain links to websites, applications, or services operated by third parties.

These third-party websites have their own privacy policies and terms. NEEDSY is not responsible for the privacy, security, content, or practices of third-party websites that we do not control.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

8. Children's Privacy

Our Services are intended for general consumers and are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us using the contact details below.

9. Security of Your Information

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide our Services
Complete transactions
Maintain business and transaction records
Provide customer support
Comply with legal and regulatory obligations
Resolve disputes
Enforce our agreements and policies
Protect our legitimate business interests

The period for which information is retained may vary depending on the nature of the information and the purpose for which it was collected.

11. Your Privacy Rights and Choices

Depending on applicable law and your circumstances, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Opt out of promotional communications
Raise a complaint regarding the handling of your personal information

To exercise a privacy-related right or make a request, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

Some rights may be subject to legal limitations, exceptions, or conditions under applicable law.

12. Marketing Communications

If you have subscribed to receive promotional communications from NEEDSY, you may unsubscribe at any time using the unsubscribe option included in our promotional emails.

You may still receive essential communications relating to transactions you have made with us, including order confirmations, shipping notifications, payment information, returns, refunds, and customer-service communications.

13. International Data Transfers

Some of our service providers, technology partners, or other third parties may process or store information outside India.

Where personal information is transferred, stored, or processed outside your country, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our business practices
Our Services
Technology
Applicable laws or regulations
Privacy and data-protection requirements

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically for the latest information about our privacy practices.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the handling of your personal information, please contact us:

Brand: NEEDSY
Email: support@needsy.co.in
Phone: +91 7042278515 / +91 8210829452
Business Address: 204, First Floor, Sapphire Chambers Baner Road, Baner, Pune Maharashtra, India 411045

For privacy-related requests, please include sufficient information for us to identify your request and, where necessary, verify your identity.