Privacy Policy

At NEEDSY, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how NEEDSY collects, uses, stores, and shares your information when you visit our website, place an order, create an account, contact us, or otherwise use our services.

Our website and online store are powered by Shopify, which helps us provide a secure and convenient shopping experience.

By accessing or using the NEEDSY website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you interact with NEEDSY, we may collect certain information depending on how you use our website and services.

Personal Information

This may include:

• Contact information: Your name, email address, phone number, billing address, and shipping address.

• Order information: Products you purchase, return, exchange, cancel, or add to your cart or wishlist.

• Payment information: Payment method, transaction details, payment confirmation, and other information required to process your payment. Payment details may be processed securely by our payment service providers.

• Account information: Username, preferences, and account settings if you create an account with us.

• Communication information: Information you provide when contacting NEEDSY for customer support, product inquiries, feedback, or other communications.

• Device information: Information about your device, browser, IP address, network connection, and other technical identifiers.

• Website usage information: Information about how and when you interact with our website, including pages visited, products viewed, and actions taken on the website.

2. How We Collect Your Information

We may collect information from the following sources:

• Directly from you when you create an account, place an order, contact us, subscribe to communications, or otherwise provide information to us.

• Automatically when you browse or use our website through cookies and similar technologies.

• From service providers that help us operate our website, process payments, provide analytics, manage customer support, fulfill orders, or provide other services.

• From business partners or other third parties, where permitted by applicable law.

3. How We Use Your Information

NEEDSY may use your personal information for the following purposes:

To Process and Fulfill Orders

We use your information to:

• Process and confirm your orders.

• Process payments.

• Arrange shipping and delivery.

• Provide order and delivery updates.

• Process returns, refunds, exchanges, or cancellations.

• Provide customer support.

• Maintain records of your purchases.

To Improve Your Shopping Experience

We may use information about your interactions with our website to:

• Remember your preferences.

• Improve our products and services.

• Recommend products that may be relevant to you.

• Personalize your shopping experience.

• Understand how customers use our website.

Marketing and Promotional Communications

Where permitted by law and where you have provided appropriate consent, we may use your information to send promotional communications, including information about:

• New products.

• Special offers.

• Discounts.

• Collections and launches.

• Other NEEDSY updates.

You may unsubscribe from promotional emails at any time using the unsubscribe option included in those communications.

Security and Fraud Prevention

We may use your information to:

• Protect your account and transactions.

• Detect and prevent fraudulent or unauthorized activity.

• Maintain the security of our website.

• Investigate suspicious or illegal activity.

• Protect NEEDSY, our customers, and our business.

Legal and Regulatory Requirements

We may process or disclose information when required to comply with applicable laws, regulations, legal proceedings, government requests, or to enforce our terms and policies.

4. How We Share Your Information

We do not share your personal information indiscriminately. We may share information with trusted third parties when necessary to operate our business and provide our services.

These may include:

• Shopify, which provides the e-commerce platform used to operate our online store.

• Payment processors that securely process your payments.

• Shipping and logistics partners that help deliver your orders.

• Technology and service providers that assist with website hosting, analytics, customer support, cloud storage, and other business operations.

• Marketing and advertising partners, where applicable and permitted by law.

• Professional advisors or affiliates, where necessary for legitimate business purposes.

• Government authorities or law-enforcement agencies, when disclosure is legally required.

• Other parties involved in a business transaction, such as a merger, acquisition, restructuring, or sale of assets.

Third-party service providers may process your information according to their own privacy policies and applicable laws.

5. Shopify

Our online store is hosted and powered by Shopify. Shopify may collect and process information relating to your use of our store in order to provide and improve its services.

Information submitted through our website may be processed by Shopify and other service providers, including providers located outside India, where necessary to provide our services.

For more information about how Shopify handles personal information, please refer to Shopify's privacy policy.

6. Cookies and Similar Technologies

NEEDSY and our service providers may use cookies and similar technologies to help our website function properly and to understand how visitors use our website.

Cookies may help us:

• Keep products in your shopping cart.

• Remember preferences.

• Improve website functionality.

• Understand website traffic and usage.

• Provide relevant content and advertising where applicable.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Third-Party Websites and Links

Our website may contain links to third-party websites, services, or social media platforms.

NEEDSY is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies and terms of any third-party website you visit.

8. Children's Privacy

Our website and services are not intended for children who are below the age permitted to use such services under applicable law.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

9. Security of Your Information

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

Please avoid sending sensitive or confidential information through unsecured communication channels.

10. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our services.

• Complete transactions.

• Maintain business and transaction records.

• Comply with legal and regulatory obligations.

• Resolve disputes.

• Enforce our agreements and policies.

The period for which information is retained may vary depending on the nature of the information and the purpose for which it was collected.

11. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including:

• Right to Access: Request information about the personal information we hold about you.

• Right to Correction: Request correction of inaccurate or incomplete information.

• Right to Deletion: Request deletion of your personal information where legally applicable.

• Right to Data Portability: Request a copy of certain personal information in a portable format, where applicable.

• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent, subject to applicable legal requirements.

• Marketing Preferences: You may opt out of promotional communications at any time.

To exercise your applicable rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

12. Complaints and Privacy Concerns

If you have any questions, concerns, or complaints regarding how NEEDSY handles your personal information, please contact us.

We will review and respond to privacy-related concerns in accordance with applicable laws and regulations.

13. International Data Transfers

Some of our service providers, including Shopify and other technology providers, may process or store personal information outside India.

Where personal information is transferred internationally, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.

14. Changes to This Privacy Policy

NEEDSY may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or applicable privacy regulations.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to exercise an applicable privacy right, please contact NEEDSY:

Email:  support@needsy.co.in

Brand: NEEDSY

Website: www.needsy.co.in